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Overview

TTLock produces both hardware and software for smart locks. Many other manufacturers utilize TTLock’s platform to create their own smart lock products. Locks built on this platform are compatible with a wide range of entrance types, including traditional doors, glass doors, locker doors, and key cylinders. With the TTLock mobile app, businesses can effortlessly lock and unlock doors and program key codes into the locks.

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Supported Devices

This integration works with any TTLock locks that are paired with a TTLock Gateway. For detailed information about the TTLock devices that Seam supports, see our TTLock Supported Devices page.

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Supported Features

We support the following features:

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Device Provider Key

To create a Connect Webview that enables your users to connect their TTLock devices to Seam, include the ttlock device provider key in the accepted_providers list. For more information, see Customize the Brands to Display in Your Connect Webviews.

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Setup Instructions

For instructions on connecting TTLock locks to Seam, see the TTLock Setup Guide.

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Troubleshooting

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Lock Not Appearing in Seam

Your users must be the top administrator for each TTLock that they want to connect to Seam. That is, they must supply the credentials for the top administrator account when completing the Connect Webview to connect their TTLocks to Seam.

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Lock Not Paired to Gateway Error

On the device, if you notice a ttlock_lock_not_paired_to_gateway error, you will need to purchase a compatible gateway and pair it to the lock. Follow the set up instructions to configure the door lock.

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Gateway Unlocking Not Enabled Warning

On the device, if you notice a ttlock_lock_gateway_unlocking_not_enabled warning, you will need to follow the set up instructions to turn on the “Remote Unlock” feature.

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Power-Saving Mode

Certain TTLock Wi-Fi lock models have a power-saving mode. When these locks are in power-saving mode, the Seam API cannot control them remotely. If a TTLock Wi-Fi lock is not completing requested actions successfully, confirm whether the lock is in power-saving mode. If so, prompt your user to turn off power-saving mode, and then retry the operation.

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Where to Order

Many manufacturers produce Smart Locks using the TTLock platform. Find a lock by searching for a TTLock lock that fits your entrance type.
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