Delivering Instant Keys

Learn how to deliver Instant Keys to your users, through text, email, or your own app.

After creating an access grant that includes a mobile key, Seam returns the shareable instant_key_url as a property of the new access grant. This URL is the Instant Key. You can deliver this key in the following ways, to best match your product flow and guest experience:

• Share through SMS or email.

• Embed in a web or mobile app.

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Share through SMS or Email

For most use cases—such as hotels, self-touring, and contractors—the simplest way to deliver an Instant Key is by using a link in a text message or email.

This method works well if you already collect the guest's phone number or email at booking.

Example: Share an Instant Key using a text message.

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Embed in a Web or Mobile App

If you have a guest-facing web app or booking portal, you can embed the Instant Key directly in your interface. For example, you could show it in a reservation detail page or check-in flow with a Mobile Key or Unlock Door button.

Example: Embed an Instant Key in an app.