Reconnecting an Account

Learn why an account may become disconnected and how to reconnect it.

An account can become disconnected for many reasons, including the following:

• A user resets their password or clicks Sign Out of All Devices, invalidating any access tokens Seam may be using to authenticate to the third-party API.

• The third-party service invalidates access tokens due to excessive usage or as part of a system update.

• An access token used internally by Seam expires.

When an account is disconnected, Seam emits an error like the following example on the connected_account:

Python

seam.connected_accounts.get(email_address="[email protected]")
# ConnectedAccount(
#   ...
#   errors=[
#     {
#        error_code: "account_disconnected",
#        message: "Account Disconnected, you may need to reconnect the account with a new webview..."
#     }
#  ]
# )

Seam recommends adding error handling logic to you application for this error. Your app should also include a fallback case if it encounters an unknown generic error code.

To resolve this error, create a new Connect Webview that the user can use to log in. You may need to instruct them to use the same email address that they used previously. You can use connected_account.user_identifier to learn the user's email address. For more information about creating Connect Webviews, see Connect Webview Process.