Setting Up Your Site for Instant Keys

Before issuing Instant Keys, make sure that your property meets the following requirements:

• Bluetooth compatibility for door locks

• License requirements

Fulfilling these requirements ensures that guests can unlock doors using mobile credentials over Bluetooth.

Then, connect your access system to Seam.

Bluetooth Compatibility for Door Locks

Your door lock hardware must support Bluetooth Low Energy (BLE) keys. Seam Instant Key uses BLE to unlock doors offline, without relying on Wi-Fi or cellular.

The following table describes the BLE requirements for the access systems for which Seam supports Instant Keys:

Vingcard Lock Requirements

Note the following requirements for Vingcard locks:

RFID Readers for Magstripe Locks

For magstripe locks, you must attach an RFID reader to the escutcheon.

1. Detach the magstripe escutcheon and battery cover.

2. Replace the original reader with an RFID module.

3. Activate mobile access for the lock.

For detailed instructions, see the Vingcard Upgrading Your Vingcard Door Locks to RFID and Mobile Access guide.

LCU Compatibility

To support mobile (BLE) keys, your lock must have the correct Lock Control Unit (LCU). You can identify the LCU by the label on the back, as follows:

License Requirements

To use mobile keys with your access system, you may need to purchase licenses or subscriptions to activate certain software features. These features vary by access system.

ASSA ABLOY Visionline

To use Instant Keys with Visionline, please reach out to your local installer to purchase the following from Assa Abloy:

• A mobile key license linked to Seam's Assa Abloy tenant account: SeamLabs-tenant. Provide this account username when completing your purchase.

• A web services option code.

After you have purchased the items above from Assa Abloy, please reach out to Seam at [email protected]. Include the Seam workspace ID you'll be using, so we can help finish setting up your workspace for Visionline Instant Keys.

ASSA ABLOY Vostio

To use mobile keys with Vostio, you will need to purchase the following from Assa Abloy:

• A mobile Key license for Seam's Assa Abloy tenant account called SeamLabs-tenant — please provide this account name to Assa Abloy when completing your purchase

After you have purchased the items above from Assa Abloy, please reach out to Seam at [email protected]. Include the Seam workspace ID you'll be using, so we can help finish setting up your workspace for Visionline Instant Keys.

Salto KS

To use mobile keys with Salto KS, you need the following subscription:

• Lite package subscription

  Purchase this subscription with a sufficient user subscription that exceeds the maximum number of users that you have on your system at any moment in time.

Salto Space

To use mobile keys with Salto Space, you need to add the following features when purchasing your Space license:

• 0016-1 – Mobile Access (BLE)

• 0018 – SHIP Interface

Connect Your Access System to Seam

To connect your access system to Seam, we recommend embedding a Connect Webview in your application. The Connect Webview flow guides the property manager through each step of the connection process.

For on-premises access systems, such as Salto Space and Visionline, Seam offers the lightweight Seam Bridge app, at no extra cost. This software-only component runs on a computer within the same local network and creates a secure tunnel between Seam Cloud and the access system. Seam Bridge manages encryption, handles authentication, and removes the need to expose local ports to the internet.

For detailed connection instructions, see the system integration guide for your access system.