📡Seam Bridge

Use Seam Bridge to connect on-premises access systems to Seam.

Overview

Seam Bridge is a lightweight app that brings your on-premises access system online—without exposing any ports to the public internet.

Install it on a computer in the same local network as your access system. Seam Bridge creates a secure tunnel between your on-premises system and Seam Cloud, handling all the encryption and authentication for you.

With Seam Bridge, you get the reliability of a local system, plus the flexibility of the cloud.

It is important to understand the difference between Seam Bridge and smart lock Wi-Fi bridges. Seam Bridge is specifically designed to connect on-premises access systems to the Seam platform. On the other hand, Smart lock Wi-Fi bridges enable remote management of smart lock devices that do not have integrated Wi-Fi connectivity. That is, a smart lock Wi-Fi bridge uses a short-range communication protocol, such as Bluetooth, to connect one or more locks to the internet through a property's local Wi-Fi network.

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Getting Started

Download the Seam Bridge application onto an on-premises computer. Then, pair Seam Bridge with your Seam workspace and connect the on-premises access system to Seam. You install and pair Seam Bridge while you are connecting your on-premises access system to Seam. That is, the Connect Webview that you use to connect your on-premises access system to Seam walks you through the process of downloading and pairing Seam Bridge.

For detailed information, see the setup instructions within the system integration guide for your on-premises access system.

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Download Seam Bridge

In a web browser, go to the Seam Bridge repo and download the latest version of the Seam Bridge application for the appropriate operating system.

Download the Seam Bridge application for your operating system.

System Requirements

• Operating System: Window 7 or later, macOS, or Linux

• Memory: At least 1 GB of RAM

• Network: LAN connection required

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Run Seam Bridge

1. Open the downloaded executable file.

2. If you are using a Windows computer running Microsoft Defender, you may need to allow Windows to run the Seam Bridge app.

   1. In the Windows protected your PC dialog, click More info.

   2. Click Run anyway.

3. If you are using a Windows computer, you may need to allow public networks to access the Seam Bridge app.

   1. In the Do you want to allow public and private networks to access this app? dialog, click Show more.

   2. Make sure that the Public networks and Private networks checkboxes are selected.

   3. Click Allow.

   The Seam Bridge app displays the Welcome to Seam Bridge window.

   

   Welcome to Seam Bridge window
4. In the Welcome to Seam Bridge window, type a name for the site that you are connecting using Seam Bridge—for example, My Site—and then click Start pairing.

The Seam Bridge app displays a pairing code that you can use to pair Seam Bridge with your workspace.

Use the pairing code to pair Seam Bridge with your workspace.

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Next Steps

Go to the setup instructions within the system integration guide for your on-premises access system. These instructions describe how to pair Seam Bridge with your workspace and then connect your on-premises access system to Seam through Seam Bridge.

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Troubleshooting Seam Bridge

If issues affect the connections between Seam Bridge, your on-premises access system, and the Seam platform, the Seam Bridge app displays status, error, and other information to help you understand and troubleshoot these issues.

The Connected Systems area displays the status of each connection. A green checkmark indicates a healthy connection.

The Seam Bridge app also displays communication errors at the top of the window.

Seam Bridge displays information about the connections to on-premises access systems.