Salto KS Locks
Guide for using Salto KS door locks with Seam
Overview
Salto Systems produces world-class electronic access control solutions. Their locks work with a vast array of entrance types, from traditional doors and elevators, to key cylinders and parking stiles. They also support a versatile range of key credentials; their locks work with RFID tags, mobile keys, and PIN codes. Using their mobile app and app dashboard, businesses can easily assign, monitor, and revoke access rights.
Seam supports two integrations for Salto KS. We recommend using the Salto KS access control system integration because it provides more robust functionality, such as managing ACS users and credentials. However, if you want to connect a single or just a few Salto KS locks, you can choose the Salto KS lock integration that this topic describes.
Supported Devices
This integration works any devices connected via their Salto KS platform.
For detailed information about the Salto devices that Seam supports, see our Salto Supported Devices page.
We support the following features:
Programming access codes on door locks and card readers that have a PIN pad
Device Provider Key
To create a Connect Webview that enables your users to connect their Salto devices to Seam, include the salto device provider key in the accepted_providers list. For more information, see Customize the Brands to Display in Your Connect Webview.
Brand-Specific Integration Considerations
Access Code Limitations
Salto Locks does not allow a user to configure custom PIN codes. When creating an access code on a Salto door lock, their system will automatically generate a 6-10 digit PIN code. You will be able to retrieve the PIN code from the code property on the access code object.
Salto-Specific Access Code Errors
salto_site_user_not_subscribed
When you encounter this error, it means that the Salto KS site has exceeded the allowed number of users, as defined by its subscription plan. There are a few ways to resolve this:
You can reduce the number of access codes you've created. Each access code will take up one user slot.
You can ask the device owner to contact their Salto installer to increase the subscription limit on their site.
Troubleshooting
What to do with a Salto lock with an unknown device type?
unknown device type?A Salto lock displaying an unknown device type indicates a weak connection with the Salto IQ hub. Please contact a Salto installer for assistance.
Where to Order
Get in touch with a Salto representative in your region. They can refer you to a local installer that will service your area.
Last updated
