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Rate Limits and Guardrails

In order to provide a reliable service for all of our customers and API load predictability for our device partners, we have a number of rate limits and guardrails in place.

Rate Limits

For requests with rate limits, exceeding the limits will result in the corresponding API calls failing with a 429 Too Many Requests response. You will have to retry your request after the appropriate amount of time.
The following rate limits are enforced on a per-device basis:
  • 10 ongoing access code creations per minute
  • 15 lock requests per minute
  • 15 unlock requests per minute