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ACS Users

The acs_user Object

Represents a user in an access system.

An access system user typically refers to an individual who requires access, like an employee or resident. Each user can possess multiple credentials that serve as their keys or identifiers for access. The type of credential can vary widely. For example, in the Salto system, a user can have a PIN code, a mobile app account, and a fob. In other platforms, it is not uncommon for a user to have more than one of the same credential type, such as multiple key cards. Additionally, these credentials can have a schedule or validity period.

For details about how to configure users in your access system, see the corresponding system integration guide.

An access system user resource.

{
  "access_schedule": {
    "ends_at": "2025-06-12T11:00:00.000Z",
    "starts_at": "2025-06-10T15:00:00.000Z"
  },
  "acs_system_id": "62d3384f-267f-4a4a-a946-d35819ec9981",
  "acs_user_id": "6a5d9697-3cc4-436a-8165-4375ff424870",
  "connected_account_id": "c0175797-30f0-49f7-a228-2df115443ca7",
  "created_at": "2025-06-15T16:54:17.946482Z",
  "display_name": "Jane Doe",
  "email_address": "[email protected]",
  "errors": [],
  "external_type": "salto_site_user",
  "external_type_display_name": "Salto site user",
  "full_name": "Jane Doe",
  "hid_acs_system_id": "2acbe47f-612c-422a-9205-7af292f74e7f",
  "is_managed": true,
  "is_suspended": false,
  "last_successful_sync_at": "2025-06-18T17:45:00.582Z",
  "pending_mutations": [
    {
      "to": { "acs_access_group_id": "2c0fb4a0-2b42-4651-926e-1a10bedbf6ce" },
      "from": { "acs_access_group_id": "f1e2d3c4-b5a6-4d7c-8e9f-0a1b2c3d4e5f" },
      "message": "This user's access membership is being updated.",
      "created_at": "2025-06-18T17:57:01.867Z",
      "mutation_code": "updating_group_membership"
    }
  ],
  "phone_number": "+1555551000",
  "user_identity_email_address": "[email protected]",
  "user_identity_full_name": "Jane Doe",
  "user_identity_id": "a23b3e02-e394-4e5f-b21c-b366b8bc0dd3",
  "user_identity_phone_number": "+1555551000",
  "warnings": [],
  "workspace_id": "8d4868e3-2f95-4f33-8689-19420b3101cd"
}

Properties

access_schedule Object

starts_at and ends_at timestamps for the access system user's access.

Child Properties

  • ends_at Datetime

    Date and time at which the user's access ends, in ISO 8601 format.

  • starts_at Datetime

    Date and time at which the user's access starts, in ISO 8601 format.

acs_system_id UUID

ID of the access system that contains the access system user.

acs_user_id UUID

ID of the access system user.

connected_account_id UUID

The ID of the connected account that is associated with the access system user.

created_at Datetime

Date and time at which the access system user was created.

display_name String

Display name for the access system user.

email String

Deprecated. use email_address.

email_address String

Email address of the access system user.

errors List of Objects

Errors associated with the access system user.

The specific structure of each object in this list depends on the value of its error_code field.

Variants:

deleted_externally

Indicates that the access system user was deleted from the access system outside of Seam.

created_at Datetime

Date and time at which Seam created the error.

error_code Enum

Enum values:

  • deleted_externally

message String

Detailed description of the error. Provides insights into the issue and potentially how to rectify it.

salto_ks_subscription_limit_exceeded

Indicates that the access system user could not be subscribed on Salto KS because the subscription limit has been exceeded.

created_at Datetime

Date and time at which Seam created the error.

error_code Enum

Enum values:

  • salto_ks_subscription_limit_exceeded

message String

Detailed description of the error. Provides insights into the issue and potentially how to rectify it.

failed_to_create_on_acs_system

Indicates that the access system user was not created on the access system. This is likely due to an internal unexpected error. Contact Seam support.

created_at Datetime

Date and time at which Seam created the error.

error_code Enum

Enum values:

  • failed_to_create_on_acs_system

message String

Detailed description of the error. Provides insights into the issue and potentially how to rectify it.

failed_to_update_on_acs_system

Indicates that the access system user was not updated on the access system. This is likely due to an internal unexpected error. Contact Seam support.

created_at Datetime

Date and time at which Seam created the error.

error_code Enum

Enum values:

  • failed_to_update_on_acs_system

message String

Detailed description of the error. Provides insights into the issue and potentially how to rectify it.

failed_to_delete_on_acs_system

Indicates that the access system user was not deleted on the access system. This is likely due to an internal unexpected error. Contact Seam support.

created_at Datetime

Date and time at which Seam created the error.

error_code Enum

Enum values:

  • failed_to_delete_on_acs_system

message String

Detailed description of the error. Provides insights into the issue and potentially how to rectify it.

latch_conflict_with_resident_user

Indicates that the access system user was created from the Seam API but also exists on Mission Control. This is unsupported. Contact Seam support.

created_at Datetime

Date and time at which Seam created the error.

error_code Enum

Enum values:

  • latch_conflict_with_resident_user

message String

Detailed description of the error. Provides insights into the issue and potentially how to rectify it.

external_type Enum

Brand-specific terminology for the access system user type.

Enum values

  • pti_user

  • brivo_user

  • hid_credential_manager_user

  • salto_site_user

  • latch_user

  • dormakaba_community_user

  • salto_space_user

external_type_display_name String

Display name that corresponds to the brand-specific terminology for the access system user type.

full_name String

Full name of the access system user.

hid_acs_system_id UUID

is_managed Boolean

is_suspended Boolean

Indicates whether the access system user is currently suspended.

pending_mutations List of Objects

Pending mutations associated with the access system user. Seam is in the process of pushing these mutations to the integrated access system.

The specific structure of each object in this list depends on the value of its mutation_code field.

Variants:

creating

Seam is in the process of pushing a user creation to the integrated access system.

created_at Datetime

Date and time at which the mutation was created.

message String

Detailed description of the mutation.

mutation_code Enum

Mutation code to indicate that Seam is in the process of pushing a user creation to the integrated access system.

Enum values:

  • creating

deleting

Seam is in the process of pushing a user deletion to the integrated access system.

created_at Datetime

Date and time at which the mutation was created.

message String

Detailed description of the mutation.

mutation_code Enum

Mutation code to indicate that Seam is in the process of pushing a user deletion to the integrated access system.

Enum values:

  • deleting

updating_user_information

created_at Datetime

Date and time at which the mutation was created.

from Object

Old access system user information.

Child Properties

  • email_address String

    Email address of the access system user.

  • full_name String

    Full name of the access system user.

  • phone_number String

    Phone number of the access system user.

message String

Detailed description of the mutation.

mutation_code Enum

Mutation code to indicate that Seam is in the process of pushing updated user information to the integrated access system.

Enum values:

  • updating_user_information

to Object

New access system user information.

Child Properties

  • email_address String

    Email address of the access system user.

  • full_name String

    Full name of the access system user.

  • phone_number String

    Phone number of the access system user.

updating_access_schedule

Seam is in the process of pushing an access schedule update to the integrated access system.

created_at Datetime

Date and time at which the mutation was created.

from Object

Old access schedule information.

Child Properties

  • ends_at Datetime

    Starting time for the access schedule.

  • starts_at Datetime

    Starting time for the access schedule.

message String

Detailed description of the mutation.

mutation_code Enum

Mutation code to indicate that Seam is in the process of pushing updated access schedule information to the integrated access system.

Enum values:

  • updating_access_schedule

to Object

New access schedule information.

Child Properties

  • ends_at Datetime

    Starting time for the access schedule.

  • starts_at Datetime

    Starting time for the access schedule.

updating_suspension_state

Seam is in the process of pushing a suspension state update to the integrated access system.

created_at Datetime

Date and time at which the mutation was created.

from Object

Old user suspension state information.

Child Properties

  • is_suspended Boolean

message String

Detailed description of the mutation.

mutation_code Enum

Mutation code to indicate that Seam is in the process of pushing updated user suspension state information to the integrated access system.

Enum values:

  • updating_suspension_state

to Object

New user suspension state information.

Child Properties

  • is_suspended Boolean

updating_group_membership

Seam is in the process of pushing an access group membership update to the integrated access system.

created_at Datetime

Date and time at which the mutation was created.

from Object

Old access group membership.

Child Properties

  • acs_access_group_id UUID

    Old access group ID.

message String

Detailed description of the mutation.

mutation_code Enum

Mutation code to indicate that Seam is in the process of pushing updated access group membership information to the integrated access system.

Enum values:

  • updating_group_membership

to Object

New access group membership.

Child Properties

  • acs_access_group_id UUID

    New access group ID.

phone_number String

Phone number of the access system user in E.164 format (for example, +15555550100).

user_identity_email_address String

Email address of the user identity associated with the access system user.

user_identity_full_name String

Full name of the user identity associated with the access system user.

user_identity_id String

ID of the user identity associated with the access system user.

user_identity_phone_number String

Phone number of the user identity associated with the access system user in E.164 format (for example, +15555550100).

warnings List of Objects

Warnings associated with the access system user.

The specific structure of each object in this list depends on the value of its warning_code field.

Variants:

being_deleted

Indicates that the access system user is being deleted from the access system. This is a temporary state, and the access system user will be deleted shortly.

created_at Datetime

Date and time at which Seam created the warning.

message String

Detailed description of the warning. Provides insights into the issue and potentially how to rectify it.

warning_code Enum

Enum values:

  • being_deleted

salto_ks_user_not_subscribed

Indicates that the access system user is not subscribed on Salto KS, so they cannot unlock doors or perform any actions. This occurs when the their access schedule hasn’t started yet, if their access schedule has ended, if the site has reached its limit for active users (subscription slots), or if they have been manually unsubscribed.

created_at Datetime

Date and time at which Seam created the warning.

message String

Detailed description of the warning. Provides insights into the issue and potentially how to rectify it.

warning_code Enum

Enum values:

  • salto_ks_user_not_subscribed

unknown_issue_with_acs_user

An unknown issue occurred while syncing the state of this access system user with the provider. This issue may affect the proper functioning of this user.

created_at Datetime

Date and time at which Seam created the warning.

message String

Detailed description of the warning. Provides insights into the issue and potentially how to rectify it.

warning_code Enum

Enum values:

  • unknown_issue_with_acs_user

latch_resident_user

Indicates that the access system user was created on Latch Mission Control. Please use the Latch Mission Control to manage this user.

created_at Datetime

Date and time at which Seam created the warning.

message String

Detailed description of the warning. Provides insights into the issue and potentially how to rectify it.

warning_code Enum

Enum values:

  • latch_resident_user

workspace_id UUID

ID of the workspace that contains the access system user.

Errors

deleted_externally

Indicates that the access system user was deleted from the access system outside of Seam.

failed_to_create_on_acs_system

Indicates that the access system user was not created on the access system. This is likely due to an internal unexpected error. Contact Seam support.

failed_to_delete_on_acs_system

Indicates that the access system user was not deleted on the access system. This is likely due to an internal unexpected error. Contact Seam support.

failed_to_update_on_acs_system

Indicates that the access system user was not updated on the access system. This is likely due to an internal unexpected error. Contact Seam support.

latch_conflict_with_resident_user

Indicates that the access system user was created from the Seam API but also exists on Mission Control. This is unsupported. Contact Seam support.

salto_ks_subscription_limit_exceeded

Indicates that the access system user could not be subscribed on Salto KS because the subscription limit has been exceeded.

Warnings

being_deleted

Indicates that the access system user is being deleted from the access system. This is a temporary state, and the access system user will be deleted shortly.

latch_resident_user

Indicates that the access system user was created on Latch Mission Control. Please use the Latch Mission Control to manage this user.

salto_ks_user_not_subscribed

Indicates that the access system user is not subscribed on Salto KS, so they cannot unlock doors or perform any actions. This occurs when the their access schedule hasn’t started yet, if their access schedule has ended, if the site has reached its limit for active users (subscription slots), or if they have been manually unsubscribed.

unknown_issue_with_acs_user

An unknown issue occurred while syncing the state of this access system user with the provider. This issue may affect the proper functioning of this user.

Events

acs_user.created

An access system user was created.

Properties

acs_system_id UUID

ID of the access system.

acs_user_id UUID

connected_account_id UUID

ID of the connected account.

created_at Datetime

Date and time at which the event was created.

event_id UUID

ID of the event.

event_type Enum

Value: acs_user.created

occurred_at Datetime

Date and time at which the event occurred.

workspace_id UUID

ID of the workspace associated with the event.

acs_user.deleted

An access system user was deleted.

Properties

acs_system_id UUID

ID of the access system.

acs_user_id UUID

connected_account_id UUID

ID of the connected account.

created_at Datetime

Date and time at which the event was created.

event_id UUID

ID of the event.

event_type Enum

Value: acs_user.deleted

occurred_at Datetime

Date and time at which the event occurred.

workspace_id UUID

ID of the workspace associated with the event.

Endpoints

/acs/users/add_to_access_group

Adds a specified access system user to a specified access group.

/acs/users/create

Creates a new access system user.

/acs/users/delete

Deletes a specified access system user and invalidates the access system user's credentials.

/acs/users/get

Returns a specified access system user.

/acs/users/list

Returns a list of all access system users.

/acs/users/list_accessible_entrances

Lists the entrances to which a specified access system user has access.

/acs/users/remove_from_access_group

Removes a specified access system user from a specified access group.

/acs/users/revoke_access_to_all_entrances

Revokes access to all entrances for a specified access system user.

/acs/users/suspend

Suspends a specified access system user. Suspending an access system user revokes their access temporarily. To restore an access system user's access, you can unsuspend them.

/acs/users/unsuspend

Unsuspends a specified suspended access system user. While suspending an access system user revokes their access temporarily, unsuspending the access system user restores their access.

/acs/users/update

Updates the properties of a specified access system user.

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