Reconnecting an Account

An account can become disconnected for many reasons:
A user resets their password or clicks "Sign Out of All Devices", invalidating any access tokens Seam may be using to authenticate to the third party API
The Third Party Service invalidates access tokens due to excessive usage, or as part of a system update
An access token used internally by Seam expires
When an account is disconnected, you'll receive an error like this on your connected_account:
Python
connected_account.get(email="[email protected]")
# ConnectedAccount(
#   ...
#   errors=[
#     {
#        error_code: "account_disconnected",
#        message: "Account Disconnected, you may need to reconnect the account with a new webview..."
#     }
#  ]
# )
To resolve, issue a new webview for the user to login with. You may need to instruct them to use the same email they previously used (you can use connected_account.user_identifier for this. See the guide on Connect Views for more information on how to create Connect Webviews.
Last modified 3mo ago