Customer Portals

Allow your customers to manage their own devices and systems.

Early Access Preview - The customer portal feature is currently in Alpha. We're actively developing it and seeking early feedback at [email protected]. Expect breaking changes as we refine the design.

Provide self-service functions to your customers by setting up a customer portal. You can configure it entirely in the Console, or use our API to automate generating the portal.

You can extend the portal experience with Seam access and climate automations. When a customer books a stay, reserves a gym slot, or schedules a visit, automations automatically issue and revoke access or adjust climate settings. You create and manage them in the Console.

Get started with the customer portal

Preview customer portal in Console

Try out Customer Portals in the Console. Links here expire after 7 days.

Integrate customer portal into your application

Generate Customer Portals programmatically for production use.

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Customer portal features

A customer portal allows your customers to self-manage connecting devices, manage their devices, and handle day-to-day management in one place.

Feature	Description
Customer management	Offer your customers a self-serve method to: Connect existing smart lock, thermostat, or access control accounts Organize devices to match their property structure Manage and troubleshoot their devices Control Access or Climate features that you’ve configured for them.
Interoperability	Works seamlessly with other Seam products, including Access and Climate.
Customized branding	Configure the portal with your branding, including your logo, colors, and business information.
Ephemeral sessions	Portal sessions are temporary. New portal sessions expire after 7 days period. They should be regenerated every time a customer needs to access the portal, whether from a new browser, a new device, or after the previous session has expired.

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