Systems

The acs_system Object

Within an acs_system, create acs_users and acs_credentials to grant access to the acs_users.

For details about the resources associated with an access control system, see the access control systems namespace.

{
  "acs_system_id": "bbcea306-7201-4d85-b527-3abc55277203",
  "name": "Salto KS Credential Manager",
  "workspace_id": "bbcea306-7201-4d85-b527-3abc55277203",
  "created_at": "2025-05-15T13:18:14.664Z",
  "is_credential_manager": true,
  "connected_account_ids": ["bbcea306-7201-4d85-b527-3abc55277203"],
  "connected_account_id": "bbcea306-7201-4d85-b527-3abc55277203",
  "image_url": "https://connect.getseam.com/_next/image?url=https://connect.getseam.com/assets/images/acs_systems/salto_ks_site.png&q=75&w=128",
  "image_alt_text": "Salto KS site Logo",
  "errors": [],
  "warnings": [],
  "location": { "time_zone": null }
}

Properties

acs_access_group_count Number

acs_system_id UUID

ID of the access control system.

acs_user_count Number

connected_account_id UUID

ID of the connected account associated with the access control system.

connected_account_ids List of UUIDs

IDs of the connected accounts associated with the access control system.

Deprecated. Use connected_account_id.

created_at Datetime

Date and time at which the access control system was created.

default_credential_manager_acs_system_id UUID

ID of the default credential manager acs_system for this access control system.

errors List of Objects

Errors associated with the access control system.

The specific structure of each object in this list depends on the value of its error_code field.

Variants:

seam_bridge_disconnected

Indicates that the Seam API cannot communicate with Seam Bridge, for example, if Seam Bridge executable has stopped or if the computer running the Seam Bridge executable is offline. This error might also occur if Seam Bridge is connected to the wrong workspace. See also Troubleshooting Your Access Control System.

created_at Datetime

Date and time at which Seam created the error.

error_code Enum

Unique identifier of the type of error. Enables quick recognition and categorization of the issue.

Enum values:

seam_bridge_disconnected

message String

Detailed description of the error. Provides insights into the issue and potentially how to rectify it.

bridge_disconnected

Indicates that the Seam API cannot communicate with Seam Bridge, for example, if Seam Bridge executable has stopped or if the computer running the Seam Bridge executable is offline. See also Troubleshooting Your Access Control System.

created_at Datetime

Date and time at which Seam created the error.

error_code Enum

Unique identifier of the type of error. Enables quick recognition and categorization of the issue.

Enum values:

bridge_disconnected

is_bridge_error Boolean

message String

Detailed description of the error. Provides insights into the issue and potentially how to rectify it.

visionline_instance_unreachable

Indicates that Seam Bridge is functioning correctly and the Seam API can communicate with Seam Bridge, but the Seam API cannot connect to the on-premises Visionline access control system. For example, the IP address of the on-premises access control system may be set incorrectly within the Seam workspace. See also Troubleshooting Your Access Control System.

created_at Datetime

Date and time at which Seam created the error.

error_code Enum

Unique identifier of the type of error. Enables quick recognition and categorization of the issue.

Enum values:

visionline_instance_unreachable

message String

Detailed description of the error. Provides insights into the issue and potentially how to rectify it.

salto_ks_subscription_limit_exceeded

Indicates that the maximum number of users allowed for the site has been reached. This means that new access codes cannot be created. Contact Salto support to increase the user limit.

created_at Datetime

Date and time at which Seam created the error.

error_code Enum

Unique identifier of the type of error. Enables quick recognition and categorization of the issue.

Enum values:

salto_ks_subscription_limit_exceeded

message String

Detailed description of the error. Provides insights into the issue and potentially how to rectify it.

acs_system_disconnected

Indicates that the access control system has been disconnected. See Troubleshooting Your Access Control System to resolve the issue.

created_at Datetime

Date and time at which Seam created the error.

error_code Enum

Unique identifier of the type of error. Enables quick recognition and categorization of the issue.

Enum values:

acs_system_disconnected

message String

Detailed description of the error. Provides insights into the issue and potentially how to rectify it.

account_disconnected

Indicates that the login credentials are invalid. Reconnect the account using a Connect Webview to restore access.

created_at Datetime

Date and time at which Seam created the error.

error_code Enum

Unique identifier of the type of error. Enables quick recognition and categorization of the issue.

Enum values:

account_disconnected

message String

Detailed description of the error. Provides insights into the issue and potentially how to rectify it.

salto_ks_certification_expired

Indicates that the access control system has lost its Salto KS certification. Contact support to regain access.

created_at Datetime

Date and time at which Seam created the error.

error_code Enum

Unique identifier of the type of error. Enables quick recognition and categorization of the issue.

Enum values:

salto_ks_certification_expired

message String

Detailed description of the error. Provides insights into the issue and potentially how to rectify it.

external_type Enum

Brand-specific terminology for the access control system type.

Enum values

pti_site
alta_org
salto_ks_site
salto_space_system
brivo_account
hid_credential_manager_organization
visionline_system
assa_abloy_credential_service
latch_building
dormakaba_community_site
legic_connect_credential_service
assa_abloy_vostio
assa_abloy_vostio_credential_service

external_type_display_name String

Display name that corresponds to the brand-specific terminology for the access control system type.

image_alt_text String

Alternative text for the access control system image.

image_url String

URL for the image that represents the access control system.

is_credential_manager Boolean

Indicates whether the acs_system is a credential manager.

location Object

Child Properties

time_zone String
Time zone in which the access control system is located.

name String

Name of the access control system.

system_type Enum

Deprecated. Use external_type.

Enum values

pti_site
alta_org
salto_ks_site
salto_space_system
brivo_account
hid_credential_manager_organization
visionline_system
assa_abloy_credential_service
latch_building
dormakaba_community_site
legic_connect_credential_service
assa_abloy_vostio
assa_abloy_vostio_credential_service

system_type_display_name String

Deprecated. Use external_type_display_name.

visionline_metadata Object

Child Properties

lan_address String
IP address or hostname of the main Visionline server relative to Seam Bridge on the local network.
mobile_access_uuid String
Keyset loaded into a reader. Mobile keys and reader administration tools securely authenticate only with readers programmed with a matching keyset.
system_id String
Unique ID assigned by the ASSA ABLOY licensing team that identifies each hotel in your credential manager.

warnings List of Objects

Warnings associated with the access control system.

The specific structure of each object in this list depends on the value of its warning_code field.

Variants:

salto_ks_subscription_limit_almost_reached

Indicates that the Salto KS site has exceeded 80% of the maximum number of allowed users. Increase your subscription limit or delete some users from your site to rectify the issue.

created_at Datetime

Date and time at which Seam created the warning.

message String

Detailed description of the warning. Provides insights into the issue and potentially how to rectify it.

warning_code Enum

Unique identifier of the type of warning. Enables quick recognition and categorization of the issue.

Enum values:

salto_ks_subscription_limit_almost_reached

time_zone_does_not_match_location

Indicates the access control system time zone could not be determined because the reported physical location does not match the time zone configured on the physical ACS entrances.

created_at Datetime

Date and time at which Seam created the warning.

message String

Detailed description of the warning. Provides insights into the issue and potentially how to rectify it.

misconfigured_acs_entrance_ids List of UUIDs

Deprecated. this field is deprecated.

warning_code Enum

Unique identifier of the type of warning. Enables quick recognition and categorization of the issue.

Enum values:

time_zone_does_not_match_location

workspace_id UUID

ID of the workspace that contains the access control system.

Errors

seam_bridge_disconnected

bridge_disconnected

Indicates that the Seam API cannot communicate with Seam Bridge, for example, if Seam Bridge executable has stopped or if the computer running the Seam Bridge executable is offline. See also Troubleshooting Your Access Control System.

visionline_instance_unreachable

salto_ks_subscription_limit_exceeded

Indicates that the maximum number of users allowed for the site has been reached. This means that new access codes cannot be created. Contact Salto support to increase the user limit.

acs_system_disconnected

Indicates that the access control system has been disconnected. See Troubleshooting Your Access Control System to resolve the issue.

account_disconnected

Indicates that the login credentials are invalid. Reconnect the account using a Connect Webview to restore access.

salto_ks_certification_expired

Indicates that the access control system has lost its Salto KS certification. Contact support to regain access.

Warnings

salto_ks_subscription_limit_almost_reached

Indicates that the Salto KS site has exceeded 80% of the maximum number of allowed users. Increase your subscription limit or delete some users from your site to rectify the issue.

time_zone_does_not_match_location

Indicates the access control system time zone could not be determined because the reported physical location does not match the time zone configured on the physical ACS entrances.

Events

acs_system.connected

An access system was connected.

Properties

acs_system_id UUID

ID of the access system.

connected_account_id UUID

ID of the connected account.

created_at Datetime

Date and time at which the event was created.

event_id UUID

ID of the event.

event_type Enum

Value: acs_system.connected

occurred_at Datetime

Date and time at which the event occurred.

workspace_id UUID

ID of the workspace associated with the event.

acs_system.added

An access system was added.

Properties

acs_system_id UUID

ID of the access system.

connected_account_id UUID

ID of the connected account.

created_at Datetime

Date and time at which the event was created.

event_id UUID

ID of the event.

event_type Enum

Value: acs_system.added

occurred_at Datetime

Date and time at which the event occurred.

workspace_id UUID

ID of the workspace associated with the event.

acs_system.disconnected

An access system was disconnected.

Properties

acs_system_id UUID

ID of the access system.

connected_account_id UUID

ID of the connected account.

created_at Datetime

Date and time at which the event was created.

event_id UUID

ID of the event.

event_type Enum

Value: acs_system.disconnected

occurred_at Datetime

Date and time at which the event occurred.

workspace_id UUID

ID of the workspace associated with the event.

Endpoints

/acs/systems/get

Returns a specified access system.

/acs/systems/list

Returns a list of all access systems.

/acs/systems/list_compatible_credential_manager_acs_systems

Returns a list of all credential manager systems that are compatible with a specified access system.

PreviousAccess Control Systems (ACS)NextList ACS Systems

Last updated 6 days ago

Was this helpful?