TTLock Locks
Overview
TTLock produces both hardware and software for smart locks. Many other manufacturers utilize TTLock's platform to create their own smart lock products. Locks built on this platform are compatible with a wide range of entrance types, including traditional doors, glass doors, locker doors, and key cylinders. With the TTLock mobile app, businesses can effortlessly lock and unlock doors and program key codes into the locks.
Supported Devices
This integration works with any TTLock locks that are paired with a TTLock Gateway.
For detailed information about the TTLock devices that Seam supports, see our TTLock Supported Devices page.
Supported Features
We support the following features:
Programming access codes on door locks and card readers that have a PIN pad
Device Provider Key
To create a Connect Webview that enables your users to connect their TTLock devices to Seam, include the ttlock device provider key in the accepted_providers list. For more information, see Customize the Brands to Display in Your Connect Webviews.
Setup Instructions
To control TTLock devices using Seam, you must prompt owners of these devices to perform the following steps:
Create an account in the TTLock app if you have not done so already.
Install your TTLock lock and set it up using the TTLock app. Follow the instructions in this video to set up your door lock in the TTLock app.
Pair the lock with a TTLock gateway. Follow the instructions in this video to pair your lock with a gateway.
In the TTLock app, go to the lock settings and enable the Remote Unlock feature. This feature must be enabled to unlock a TTLock device. Note that if Seam detects that this feature is disabled, a warning is added to the device. Follow the instructions in this video to turn on the Remote Unlock setting for each TTLock lock.
Note your login credentials for the TTLock app.
Use your credentials for the TTLock app to log in to the Seam Connect Webview to add your devices to Seam.
Troubleshooting
Lock Not Appearing in Seam
Your users must be the top administrator for each TTLock that they want to connect to Seam. That is, they must supply the credentials for the top administrator account when completing the Connect Webview to connect their TTLocks to Seam.
Lock Not Paired to Gateway Error
On the device, if you notice a ttlock_lock_not_paired_to_gateway error, you will need to purchase a compatible gateway and pair it to the lock. Follow the set up instructions to configure the door lock.
Gateway Unlocking Not Enabled Warning
On the device, if you notice a ttlock_lock_gateway_unlocking_not_enabled warning, you will need to follow the set up instructions to turn on the "Remote Unlock" feature.
Power-Saving Mode
Certain TTLock Wi-Fi lock models have a power-saving mode. When these locks are in power-saving mode, the Seam API cannot control them remotely. If a TTLock Wi-Fi lock is not completing requested actions successfully, confirm whether the lock is in power-saving mode. If so, prompt your user to turn off power-saving mode, and then retry the operation.
Where to Order
Many manufacturers produce Smart Locks using the TTLock platform. Find a lock by searching for a TTLock lock that fits your entrance type.
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