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Overview

Hotek manufactures access control systems designed for the hospitality industry. Their SMART Server platform manages electronic door locks, encoders, and room access across hotel properties, communicating with locks over TCP via a local network. Seam integrates with Hotek through a Seam Bridge connection to the Hotek SMART Server. This enables you to manage entrances (rooms and common areas), provision credentials (key cards), and encode plastic cards using Seam’s unified API — all without direct interaction with the Hotek system.
Hotek requires a Seam Bridge installed on the property network. The bridge relays commands between Seam’s cloud API and the on-premise Hotek server over TCP.

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Supported Devices

This integration supports all electronic door locks and encoders connected to a Hotek SMART Server. The Hotek system manages two types of entrances:
  • Guest rooms — individual hotel room doors (e.g., Room 101, Room 202)
  • Common areas — shared spaces such as lobbies, gyms, and pools
For detailed information about the Hotek devices that Seam supports, see our Hotek Supported Devices page.

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Supported Features

We support the following features:
  • Managing ACS users (guests and staff)
  • Listing and managing entrances (guest rooms and common areas)
  • Creating and revoking credentials (key cards)
  • Encoding plastic cards via connected encoders
  • Access Grants — The recommended way to manage access in Seam. Integrate once, and your access model works consistently across all providers, including Hotek.
  • Plastic Card Encoding — Encode and issue physical key cards using Seam’s card management API.

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Brand-Specific Restrictions

Hotek locks do not support remote web unlock. Access is granted by encoding physical key cards or issuing credentials that work with the lock hardware.

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Device Provider Key

Seam identifies these devices with the hotek device provider key. By default, a Connect Webview displays all of the stable providers that Seam supports, so your users can connect their Hotek system without you specifying a provider list. To narrow what a Connect Webview displays, see Customize the Brands to Display in Your Connect Webviews.

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Setup Instructions

For step-by-step instructions on connecting a Hotek system to Seam — including Bridge configuration, entrance and encoder setup, and troubleshooting — see the Hotek Setup Guide.

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Where to Order

Hotek - Electronic Hotel Lock Solutions