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After connecting your Hotek system through Seam, Seam needs three pieces of information to finish configuring your account. You can find all of this in the Hotek SMART software.
If you provided a setup instructions email when connecting, Seam sends you an email with your Connected Account ID and instructions. Otherwise, send the information below to support@getseam.com along with your Connected Account ID.

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Guest Rooms

  1. Open Hotek SMART.
  2. Click the Room icon in the top-left corner of the screen.
  3. Adjust the Lock Name column to make sure the full name is visible.
  4. Send screenshots of the full room list, showing the Lock No. and Lock Name columns. Scroll and send multiple screenshots if needed.

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Common Doors

  1. In Hotek SMART, click the Room icon in the top-left corner of the screen.
  2. Click the Common Door tab at the bottom of the screen.
  3. Adjust the Name column to make sure the full name is visible.
  4. Send screenshots of the full common door list, showing the Code and Name columns. Scroll and send multiple screenshots if needed.

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Encoders

  1. In Hotek SMART, click Card in the menu bar.
  2. Click TCP Encoder.
  3. Send a screenshot showing the Encoder No. column.
If you’re using a USB encoder instead of a TCP encoder, let Seam support know in your email.