Overview
This guide walks you through connecting your Avigilon Alta access control system to Seam. Your Avigilon Alta system must already be set up and working before proceeding.Step 1: Gather Your Credentials
Obtain the credentials for a user within the Avigilon Alta organization to which you want to connect.Step 2: Verify User Permissions
- In a web browser, navigate to and log in to your Avigilon Alta dashboard.
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In the settings for the user, verify the user’s permissions as follows:
- Make sure that Portal access is selected (enabled).
- Make sure that the Roles for the user include Super Admin.
Step 3: Connect to Seam
Use the credentials for the user to log in to the Connect Webview to add your Avigilon Alta access system and devices to Seam.Step 4: Verify the Connection
After connecting, verify that your Avigilon Alta system and devices appear in your Seam workspace and show a connected status.Troubleshooting
Connection fails during login
- Double-check that the user credentials are correct.
- Confirm that the user has Portal access enabled and the Super Admin role assigned.
Devices not appearing after connecting
- Verify that your devices are registered and online in the Avigilon Alta dashboard.