Overview
This guide walks you through connecting your 33 Lock smart locks to Seam. Your locks must already be physically installed before proceeding. You need a 33 Lock account, the 33 Lock mobile app, and a compatible 33 Lock Gateway to connect your locks to Seam.Step 1: Set Up a 33 Lock Account
- Download the 33 Lock app for iOS or Android.
- Create an account in the 33 Lock app. For details, see the 33 Lock Account Registration guide.
Step 2: Add Your Lock and Gateway to the 33 Lock App
- Add your 33 Lock device to the 33 Lock app. For details, see the 33 Lock Lock Management guide.
- Add the 33 Lock Gateway to the 33 Lock app. For details, see the 33 Lock Gateway Management guide. 33 Lock devices automatically pair with the gateway. Confirm the gateway-to-lock connection strength. For details, see the 33 Lock Gateway Settings guide.
- In the 33 Lock app, go to the lock settings and enable the Remote Unlock feature.
If Seam detects that the Remote Unlock feature is disabled, a warning is added to the device.
Step 3: Transfer Ownership (If Applicable)
If an installer set up the 33 Lock device and needs to transfer ownership to another user, see the following 33 Lock guides:Step 4: Connect to Seam
Use your 33 Lock account credentials to log in to the Connect Webview to add your 33 Lock devices to Seam.The Connect Webview displays the provider as 33 Lock.
Step 5: Verify the Connection
After connecting, verify that your 33 Lock devices appear in your Seam workspace and that each device shows an online status.Troubleshooting
For errors and warnings related to 33 Lock devices, see Troubleshooting in the TTLock-compatible device integration guide.Devices not appearing after connecting
- Verify that your 33 Lock devices are added to the 33 Lock app and connected to a 33 Lock Gateway.
- Confirm the gateway is online and paired with the lock.
Remote Unlock warning on device
- Open the 33 Lock app, go to the lock settings, and enable the Remote Unlock feature.