Skip to main content

​
Overview

This guide walks you through connecting ASSA ABLOY Credential Services to Seam. You must already have an ASSA ABLOY Credential Services account before proceeding. To obtain an account, register for the ASSA ABLOY partnership program by sending an email to either of the following addresses:

​
Before You Begin

Before connecting your ASSA ABLOY Credential Services to Seam, you must first identify your ASSA ABLOY credentials. While you are in the development phase of your application, you can find your development credentials in the ASSA ABLOY Global Solutions Technology Partner Portal. You cannot use this preliminary application ID to connect to live sites. Once you have received certification through the ASSA ABLOY partnership program, ASSA ABLOY provides a set of production credentials.

​
Retrieve Your ASSA ABLOY Development Credentials

Locate your ASSA ABLOY tenant account username and password, as well as your Visionline system ID, application ID, and credential services URL in the ASSA ABLOY Global Solutions Technology Partner Portal.
  1. In a web browser, go to the ASSA ABLOY Global Solutions Technology Partner Portal.
  2. Log in to the ASSA ABLOY Global Solutions Technology Partner Portal.
  3. Click Accounts > Account List. In the ASSA ABLOY Global Solutions Technology Partner Portal, click Accounts > Account List.
  4. In the Agreements area, locate and open the text (.txt) file. This text file contains your ASSA ABLOY tenant account username and password, as well as your Visionline system ID, application ID, and credential services URL.

​
Retrieve Your ASSA ABLOY Production Credentials

Once you have received certification, ASSA ABLOY provides your production credentials, including your application ID.

​
Step 1: Connect Through the Connect Webview

  1. Create and then display a Connect Webview, including assa_abloy_credential_service in the set of accepted_providers.
  2. In the Connect Webview, perform the following steps:
    1. Click Continue.
    2. If the Connect Webview displays multiple brand options, select Assa Abloy Credential Service.
    3. In the Username field, type your tenant account username.
    4. In the Password field, type your tenant account password.
    5. In the Credential Services URL field, type the credential services URL.
    6. Click Submit.

​
Step 2: Configure Your Application ID (Custom Mobile App Only)

If you are developing a custom mobile app, configure your ASSA ABLOY settings:
  1. In the top navigation pane of Seam Console, click Settings.
  2. On the Workspace Settings page, next to Assa Abloy Settings, click Edit.
  3. In the Assa Abloy Settings dialog, type your application ID. ASSA ABLOY assigns this application ID to your app when you receive certification. This single application ID uniquely identifies your application within both the iOS and Android app stores. Type your ASSA ABLOY application ID.
  4. Click Save.
ASSA ABLOY assigns you a preliminary application ID during the development phase. You cannot use this preliminary application ID to connect to live sites. After you receive certification, ASSA ABLOY provides a production application ID that you can use to connect to real sites. Consequently, when you obtain certification, you must edit your workspace settings to update this application ID.

​
Step 3: Verify the Connection

After connecting, verify that your ASSA ABLOY Credential Services account appears in your Seam workspace and shows a connected status.

​
Troubleshooting

​
Connection fails during login

  • Verify that you are using the correct tenant account username and password from the ASSA ABLOY Global Solutions Technology Partner Portal.
  • Confirm that the credential services URL is entered correctly.

​
Cannot connect to live sites

  • Ensure you are using production credentials, not development credentials. The preliminary application ID cannot connect to live sites.
  • If you have recently received certification, update your application ID in the workspace settings.