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Errors

Each error is an object with the following shape:
Example error
{
  "error_code": "salto_ks_subscription_limit_exceeded",
  "message": "Indicates that the Salto site user limit has been reached.",
  "created_at": "2025-01-01T00:00:00.000Z",
  "is_connected_account_error": true,
  "is_device_error": true
}
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error_code
Enum (String)
Unique identifier of the type of error. Enables quick recognition and categorization of the issue.One of the error codes listed below.
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message
String
Detailed description of the error. Provides insights into the issue and potentially how to rectify it.
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created_at
String (ISO 8601)
Date and time at which Seam created the error.
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is_connected_account_error
Boolean
Indicates that the error is a connected account error.
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is_device_error
Boolean
Indicates that the error is not a device error.

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august_lock_missing_bridge

Indicates that the lock is not connected to a bridge.

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august_lock_not_authorized

Indicates that the user is not authorized to use the August lock.

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salto_ks_subscription_limit_exceeded

Indicates that the Salto site user limit has been reached.

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Warnings

Each warning is an object with the following shape:
Example warning
{
  "warning_code": "ttlock_lock_gateway_unlocking_not_enabled",
  "message": "Indicates that the Remote Unlock feature is not enabled in the settings.\"",
  "created_at": "2025-01-01T00:00:00.000Z"
}
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warning_code
Enum (String)
Unique identifier of the type of warning. Enables quick recognition and categorization of the issue.One of the warning codes listed below.
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message
String
Detailed description of the warning. Provides insights into the issue and potentially how to rectify it.
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created_at
String (ISO 8601)
Date and time at which Seam created the warning.

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accessory_keypad_setup_required

Indicates that the accessory keypad exists, but is not linked to the Igloohome Bridge. Online access code programming will fail until the keypad is linked to the Igloohome Bridge in the Igloohome app.

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hub_required_for_additional_capabilities

Indicates that a hub or relay must be connected to unlock additional capabilities such as remote unlock.

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insufficient_permissions

Indicates that the connected Kwikset account has member-level access to this lock’s home. Admin or owner access is required to manage access codes and control the lock remotely.

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keynest_unsupported_locker

Indicates that the key is in a locker that does not support the access codes API.

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power_saving_mode

Indicates that the device is in power saving mode and may have limited functionality.

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ttlock_lock_gateway_unlocking_not_enabled

Indicates that the Remote Unlock feature is not enabled in the settings.”

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unreliable_online_status

Indicates that the device may optimistically be reported as online because the provider does not reliably report its online status.