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Errors

Each error is an object with the following shape:
Example error
{
  "error_code": "deleted_externally",
  "message": "Indicates that the access system user was deleted from the access system outside of Seam.",
  "created_at": "2025-01-01T00:00:00.000Z"
}
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error_code
Enum (String)
The error code.One of the error codes listed below.
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message
String
Detailed description of the error. Provides insights into the issue and potentially how to rectify it.
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created_at
String (ISO 8601)
Date and time at which Seam created the error.

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deleted_externally

Indicates that the access system user was deleted from the access system outside of Seam.

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failed_to_create_on_acs_system

Indicates that the access system user was not created on the access system. This is likely due to an internal unexpected error. Contact Seam support.

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failed_to_delete_on_acs_system

Indicates that the access system user was not deleted on the access system. This is likely due to an internal unexpected error. Contact Seam support.

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failed_to_update_on_acs_system

Indicates that the access system user was not updated on the access system. This is likely due to an internal unexpected error. Contact Seam support.

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latch_conflict_with_resident_user

Indicates that the access system user was created from the Seam API but also exists on Mission Control. This is unsupported. Contact Seam support.

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salto_ks_subscription_limit_exceeded

Indicates that the access system user could not be subscribed on Salto KS because the subscription limit has been exceeded.

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Warnings

Each warning is an object with the following shape:
Example warning
{
  "warning_code": "being_deleted",
  "message": "Indicates that the access system user is being deleted from the access system. This is a temporary state, and the access system user will be deleted shortly.",
  "created_at": "2025-01-01T00:00:00.000Z"
}
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warning_code
Enum (String)
The warning code.One of the warning codes listed below.
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message
String
Detailed description of the warning. Provides insights into the issue and potentially how to rectify it.
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created_at
String (ISO 8601)
Date and time at which Seam created the warning.

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being_deleted

Indicates that the access system user is being deleted from the access system. This is a temporary state, and the access system user will be deleted shortly.

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latch_resident_user

Indicates that the access system user was created on Latch Mission Control. Please use the Latch Mission Control to manage this user.

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salto_ks_user_not_subscribed

Indicates that the access system user is not subscribed on Salto KS, so they cannot unlock doors or perform any actions. This occurs when the their access schedule hasn’t started yet, if their access schedule has ended, if the site has reached its limit for active users (subscription slots), or if they have been manually unsubscribed.

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unknown_issue_with_acs_user

An unknown issue occurred while syncing the state of this access system user with the provider. This issue may affect the proper functioning of this user.