# Lockly Setup Guide

To use Seam with Lockly devices, ask the device owner to complete the steps below.

### 1. Set up the Lockly mobile app

1. Download the [Lockly mobile app](https://lockly.com/pages/lockly-home-app) and create an account if you don’t have one.
2. For each Lockly lock:
   * Open the lock’s card.
   * Select **Settings** in the lower-right corner.
   * Select **Sync with LocklyOS** and turn it on.

### 2. Connect Lockly to Seam

After turning on **Sync with LocklyOS** for each door lock, you can complete the connection in Seam:

1. In the form to connect Lockly to Seam, enter the login credentials used in the **Lockly** mobile app.
2. Click **Submit** to complete.

***

### Troubleshooting

If devices don't appear after connecting your account:

* Verify that **Sync with LocklyOS** is enabled for each lock in the Lockly mobile app

If your devices are offline:

* Check that your locks are online in the Lockly mobile app. If they're offline, contact [Lockly support](https://www.support.lockly.com/contact-us/) for assistance.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.seam.co/latest/device-and-system-integration-guides/lockly-locks/lockly-setup-guide.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.