# Lockly Setup Guide

To use Seam with Lockly devices, ask the device owner to complete the steps below.

### 1. Set up the Lockly mobile app

1. Download the [Lockly mobile app](https://lockly.com/pages/lockly-home-app) and create an account if you don’t have one.
2. For each Lockly lock:
   * Open the lock’s card.
   * Select **Settings** in the lower-right corner.
   * Select **Sync with LocklyOS** and turn it on.

### 2. Connect Lockly to Seam

After turning on **Sync with LocklyOS** for each door lock, you can complete the connection in Seam:

1. In the form to connect Lockly to Seam, enter the login credentials used in the **Lockly** mobile app.
2. Click **Submit** to complete.

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### Troubleshooting

If devices don't appear after connecting your account:

* Verify that **Sync with LocklyOS** is enabled for each lock in the Lockly mobile app

If your devices are offline:

* Check that your locks are online in the Lockly mobile app. If they're offline, contact [Lockly support](https://www.support.lockly.com/contact-us/) for assistance.