> ## Documentation Index
> Fetch the complete documentation index at: https://docs.seam.co/llms.txt
> Use this file to discover all available pages before exploring further.

# TTLock Setup Guide

> Connect your TTLock locks to Seam.

To use Seam with TTLock locks, ask the device owner to complete the steps below. Locks must already be installed before proceeding.

### 1. Set up the TTLock app

1. Download and install the [TTLock app](https://www.ttlock.com/#/lock/app) and create an account if you don't have one.

<Warning>
  Your users must be the **top administrator** for each TTLock that they want to
  connect to Seam.
</Warning>

2. Set up your door lock in the TTLock app. Follow [the instructions in this video](https://www.youtube.com/watch?v=IbgZNc1dAx4) for guidance.

### 2. Pair the lock with a TTLock gateway

Pair each lock with a [TTLock gateway](https://ttlock.eu/shop/tag/ttlock+gateway/). Follow [the instructions in this video](https://www.youtube.com/watch?v=-lhKbjVP1as) for guidance.

### 3. Enable Remote Unlock

In the [TTLock app](https://www.ttlock.com/#/lock/app), go to the lock settings and enable the **Remote Unlock** feature for each lock. This feature must be enabled to unlock a TTLock device through Seam. Follow [the instructions in this video](https://www.youtube.com/watch?v=ni-38QpoNA4) for guidance.

### 4. Connect TTLock to Seam

1. Note your login credentials for the TTLock app.
2. In the form to connect TTLock to Seam, enter those credentials and click **Submit** to complete.

***

### Troubleshooting

If locks don't appear after connecting your account:

* Verify that you're logging in with the **top administrator** account for each lock. Locks added under a sub-account will not appear.

If you see a `ttlock_lock_not_paired_to_gateway` error:

* Purchase [a compatible gateway](https://ttlock.eu/shop/tag/ttlock+gateway/) and pair it to the lock using the TTLock app.

If you see a `ttlock_lock_gateway_unlocking_not_enabled` warning:

* Open the lock settings in the TTLock app and enable the **Remote Unlock** feature.

If a lock is not completing requested actions:

* Certain TTLock Wi-Fi lock models have a power-saving mode that prevents remote control. Confirm whether the lock is in power-saving mode and, if so, ask the user to turn it off.