> ## Documentation Index
> Fetch the complete documentation index at: https://docs.seam.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Kisi Access Control System

> Guide for using the Kisi cloud access control system with Seam

## Overview

[Kisi](https://www.getkisi.com/) is a cloud-based access control system. Kisi controllers and readers are installed on doors, and members unlock those doors with mobile credentials or from the Kisi dashboard. Access is managed centrally in a Kisi organization, which is organized into places (sites) and locks (doors).

Seam models each Kisi organization as an [access control system](/api/acs) and each door as an [entrance](/api/acs/entrances). Because Kisi is cloud-native, no Seam gateway or bridge is required — Seam communicates with your system through the Kisi cloud.

<Info>
  Seam authorizes against your Kisi organization using a Kisi API key. There is
  no separate Seam hardware to install. Your Kisi controllers must be online for
  remote unlock to succeed.
</Info>

***

## Supported Devices

This integration supports the locks (doors) in your Kisi organization that are managed through Kisi controllers. Each door appears in Seam both as an [ACS entrance](/api/acs/entrances) and as a device with the `kisi_lock` device type.

For detailed information about the Kisi devices that Seam supports, see our [Kisi Supported Devices page](https://www.seam.co/manufacturers/kisi).

***

## Supported Features

We support the following features:

* [Managing the access control system](/api/acs) — retrieve the Kisi organization and its entrances.
* [Triggering remote unlock actions](/low-level-apis/smart-locks/lock-and-unlock) on the doors in your organization.
* [Issuing cloud keys](/use-cases/granting-access/using-cloud-keys) — web-based unlocks that are attributed to a specific Kisi user in the organization's audit log. Deliver them as a shareable link or as an unlock button in your app.

***

## Related Features

* [**Access Grants**](/use-cases/granting-access) — The recommended way to manage access in Seam. Provision a user with time-bound cloud-key access to specific Kisi entrances in a single call.
* [**Using Cloud Keys**](/use-cases/granting-access/using-cloud-keys) — Trigger web-based unlocks attributed to a specific user identity.

***

## Brand-Specific Restrictions

* **Unlock only.** Kisi does not expose a remote re-lock action, so Seam supports unlock but not lock.
* **Cloud keys only.** Seam grants Kisi access through cloud keys (web-based unlock). PIN codes, physical key cards, and mobile (BLE/NFC) app keys cannot be provisioned through Seam.
* **Users are managed in Kisi.** Seam cannot create standalone Kisi users directly. Provision members through [Access Grants](/use-cases/granting-access), which create the underlying Kisi user and cloud-key credential for you.
* **Restricted doors may reject unlocks.** Doors configured in Kisi with geofence or reader-proximity restrictions may reject remote API unlocks. Seam surfaces a warning on these entrances.

***

## Device Provider Key

To create a [Connect Webview](/core-concepts/connect-webviews) that enables your users to connect their Kisi system to Seam, include the `kisi` device provider key in the `accepted_providers` list. For more information, see [Customize the Brands to Display in Your Connect Webviews](/core-concepts/connect-webviews/customizing-connect-webviews#customize-the-brands-to-display-in-your-connect-webviews).

***

## Setup Instructions

For step-by-step instructions on connecting a Kisi system to Seam — including how to generate a Kisi API key and troubleshooting — see the [Kisi Setup Guide](./kisi-setup-guide).

***

## Where to Order

<CardGroup cols={1}>
  <Card title="Kisi - Access Control" href="https://www.getkisi.com/" />
</CardGroup>