> ## Documentation Index
> Fetch the complete documentation index at: https://docs.seam.co/llms.txt
> Use this file to discover all available pages before exploring further.

# 33 Lock Setup Guide

> Connect your 33 Lock smart locks to Seam.

## Overview

This guide walks you through connecting your 33 Lock smart locks to Seam. Your locks must already be physically installed before proceeding.

You need a 33 Lock account, the 33 Lock mobile app, and a compatible 33 Lock Gateway to connect your locks to Seam.

***

## Step 1: Set Up a 33 Lock Account

1. Download the 33 Lock app for [iOS](https://apps.apple.com/us/app/ttlock/id1033046018) or [Android](https://play.google.com/store/apps/details?id=com.tongtongsuo.app\&hl=en_CA).
2. Create an account in the 33 Lock app.

   For details, see the [33 Lock Account Registration guide](https://33lock.notion.site/Account-Registration-13050a6ca1ac81788991ecb923a2cb04#13050a6ca1ac8008b3ece7ed6bbbd094).

***

## Step 2: Add Your Lock and Gateway to the 33 Lock App

1. Add your 33 Lock device to the 33 Lock app.

   For details, see the [33 Lock Lock Management guide](https://33lock.notion.site/Lock-Management-13050a6ca1ac81449b3cf68f8b463267#13650a6ca1ac80ecaf8de356da907a9d).

2. Add the 33 Lock Gateway to the 33 Lock app.

   For details, see the [33 Lock Gateway Management guide](https://33lock.notion.site/Gateway-Management-13050a6ca1ac811f9962fe949fefcc7a).

   33 Lock devices automatically pair with the gateway. Confirm the gateway-to-lock connection strength. For details, see the [33 Lock Gateway Settings guide](https://33lock.notion.site/Gateway-Settings-13550a6ca1ac80f59574f9df40463431#13750a6ca1ac80758293cf85026ef835).

3. In the 33 Lock app, go to the lock settings and enable the **Remote Unlock** feature.

<Info>
  If Seam detects that the Remote Unlock feature is disabled, a warning is added to the device.
</Info>

***

## Step 3: Transfer Ownership (If Applicable)

If an installer set up the 33 Lock device and needs to transfer ownership to another user, see the following 33 Lock guides:

* [Administrators](https://33lock.notion.site/Administrators-13050a6ca1ac81de9c9cdaab35f98002)
* [Transferring Locks](https://33lock.notion.site/Lock-Management-13050a6ca1ac81449b3cf68f8b463267#13650a6ca1ac80c8b96ef07012bc0457)
* [Transferring Gateways](https://33lock.notion.site/Gateway-Management-13050a6ca1ac811f9962fe949fefcc7a#13050a6ca1ac806885c7f44966275cd0)

***

## Step 4: Connect to Seam

Use your 33 Lock account credentials to log in to the [Connect Webview](/core-concepts/connect-webviews) to add your 33 Lock devices to Seam.

<Info>
  The Connect Webview displays the provider as **33 Lock**.
</Info>

***

## Step 5: Verify the Connection

After connecting, verify that your 33 Lock devices appear in your Seam workspace and that each device shows an **online** status.

***

## Troubleshooting

For errors and warnings related to 33 Lock devices, see [Troubleshooting](/device-and-system-integration-guides/ttlock-locks/index#troubleshooting) in the TTLock-compatible device integration guide.

### Devices not appearing after connecting

* Verify that your 33 Lock devices are added to the 33 Lock app and connected to a 33 Lock Gateway.
* Confirm the gateway is online and paired with the lock.

### Remote Unlock warning on device

* Open the 33 Lock app, go to the lock settings, and enable the **Remote Unlock** feature.