> ## Documentation Index
> Fetch the complete documentation index at: https://docs.seam.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Reconnecting an Account

> Learn why an account may become disconnected and how to reconnect it.

An account can become disconnected for many reasons, including the following:

* A user resets their password or clicks **Sign Out of All Devices**, invalidating any access tokens Seam may be using to authenticate to the third-party API.
* The third-party service invalidates access tokens due to excessive usage or as part of a system update.
* An access token used internally by Seam expires.

When an account is disconnected, Seam emits an error like the following example on the `connected_account`:

<CodeGroup>
  ```python Python theme={null}
  seam.connected_accounts.get(email_address="jane@example.com")
  # ConnectedAccount(
  #   ...
  #   errors=[
  #     {
  #        error_code: "account_disconnected",
  #        message: "Account Disconnected, you may need to reconnect the account with a new webview..."
  #     }
  #  ]
  # )
  ```
</CodeGroup>

Seam recommends adding error handling logic to you application for this error. Your app should also include a fallback case if it encounters an unknown generic error code.

To resolve this error, create a new Connect Webview that the user can use to log in. You may need to instruct them to use the same email address that they used previously. You can use `connected_account.user_identifier` to learn the user's email address. For more information about creating Connect Webviews, see [Connect Webview Process](../connect-webviews/connect-webview-process).