> ## Documentation Index
> Fetch the complete documentation index at: https://docs.seam.co/llms.txt
> Use this file to discover all available pages before exploring further.

# ACS User Errors and Warnings

> Errors and warnings that Seam reports on the ACS User resource, each with its code and meaning.

## Errors

Each error is an object with the following shape:

```json Example error theme={null}
{
  "error_code": "deleted_externally",
  "message": "Indicates that the access system user was deleted from the access system outside of Seam.",
  "created_at": "2025-01-01T00:00:00.000Z"
}
```

<Accordion title="Error object properties">
  <ResponseField name="error_code" type="Enum (String)">
    The error code.

    One of the error codes listed below.
  </ResponseField>

  <ResponseField name="message" type="String">
    Detailed description of the error. Provides insights into the issue and potentially how to rectify it.
  </ResponseField>

  <ResponseField name="created_at" type="String (ISO 8601)">
    Date and time at which Seam created the error.
  </ResponseField>
</Accordion>

### `deleted_externally`

Indicates that the [access system user](https://docs.seam.co/low-level-apis/access-systems/user-management) was deleted from the [access system](https://docs.seam.co/low-level-apis/access-systems) outside of Seam.

***

### `failed_to_create_on_acs_system`

Indicates that the [access system user](https://docs.seam.co/low-level-apis/access-systems/user-management) was not created on the [access system](https://docs.seam.co/low-level-apis/access-systems). This is likely due to an internal unexpected error. Contact Seam [support](mailto:support@seam.co).

***

### `failed_to_delete_on_acs_system`

Indicates that the [access system user](https://docs.seam.co/low-level-apis/access-systems/user-management) was not deleted on the [access system](https://docs.seam.co/low-level-apis/access-systems). This is likely due to an internal unexpected error. Contact Seam [support](mailto:support@seam.co).

***

### `failed_to_update_on_acs_system`

Indicates that the [access system user](https://docs.seam.co/low-level-apis/access-systems/user-management) was not updated on the [access system](https://docs.seam.co/low-level-apis/access-systems). This is likely due to an internal unexpected error. Contact Seam [support](mailto:support@seam.co).

***

### `latch_conflict_with_resident_user`

Indicates that the [access system user](https://docs.seam.co/low-level-apis/access-systems/user-management) was created from the Seam API but also exists on Mission Control. This is unsupported. Contact Seam [support](mailto:support@seam.co).

***

### `salto_ks_subscription_limit_exceeded`

Indicates that the [access system user](https://docs.seam.co/low-level-apis/access-systems/user-management) could not be subscribed on Salto KS because the subscription limit has been exceeded.

***

## Warnings

Each warning is an object with the following shape:

```json Example warning theme={null}
{
  "warning_code": "being_deleted",
  "message": "Indicates that the access system user is being deleted from the access system. This is a temporary state, and the access system user will be deleted shortly.",
  "created_at": "2025-01-01T00:00:00.000Z"
}
```

<Accordion title="Warning object properties">
  <ResponseField name="warning_code" type="Enum (String)">
    The warning code.

    One of the warning codes listed below.
  </ResponseField>

  <ResponseField name="message" type="String">
    Detailed description of the warning. Provides insights into the issue and potentially how to rectify it.
  </ResponseField>

  <ResponseField name="created_at" type="String (ISO 8601)">
    Date and time at which Seam created the warning.
  </ResponseField>
</Accordion>

### `being_deleted`

Indicates that the [access system user](https://docs.seam.co/low-level-apis/access-systems/user-management) is being deleted from the [access system](https://docs.seam.co/low-level-apis/access-systems). This is a temporary state, and the access system user will be deleted shortly.

***

### `latch_resident_user`

Indicates that the [access system user](https://docs.seam.co/low-level-apis/access-systems/user-management) was created on Latch Mission Control. Please use the Latch Mission Control to manage this user.

***

### `salto_ks_user_not_subscribed`

Indicates that the [access system user](https://docs.seam.co/low-level-apis/access-systems/user-management) is not subscribed on Salto KS, so they cannot unlock doors or perform any actions. This occurs when the their access schedule hasn’t started yet, if their access schedule has ended, if the site has reached its limit for active users (subscription slots), or if they have been manually unsubscribed.

***

### `unknown_issue_with_acs_user`

An unknown issue occurred while syncing the state of this [access system user](https://docs.seam.co/low-level-apis/access-systems/user-management) with the provider. This issue may affect the proper functioning of this user.

***